Returns & Refunds

We want you to be happy with your purchase from Hills Pet Shop. If you need to return something or have a problem with your order, please get in touch and we'll be happy to help.

Changed your mind?

If you've bought something online and changed your mind, you normally have the right to cancel your order within 14 days of receiving it.

Please contact us before returning your item so we can confirm the return arrangements.

Items should normally be returned unused, in their original condition and with their original packaging. Some products may be excluded from cancellation rights, including certain perishable goods and sealed products that cannot be returned for health or hygiene reasons once opened.

Faulty or damaged items

If your order arrives damaged, faulty or isn't as described, please contact us as soon as possible.

We'll work with you to arrange an appropriate solution, which may include a replacement or refund.

If your parcel has been damaged in transit, please contact us before disposing of the packaging or item where possible.

How to arrange a return

Please contact us before sending anything back and provide:

Your order number
The item you would like to return
The reason for the return

We'll then let you know what to do next.

Email: info@hillspetshop.co.uk
Telephone: 01706 822133

Refunds

Once we receive and check your returned item, we'll process any refund due.

Refunds will normally be made using the original payment method.

Your statutory rights are not affected by this policy.

Click & Collect

If you have placed a Click & Collect order and need to return an item, please speak to a member of our team in store or contact us using the details above.

Need help?

If you're unsure whether an item can be returned, please contact us before sending it back. We'll be happy to help.

Hills Pet Shop
51–53 Bridge Street
Ramsbottom
BL0 9AD

01706 822133
info@hillspetshop.co.uk