About Us
Welcome to Hills Pet Shop!
Thank you for taking the time to discover who we are, what we do, and why! On this page, you can learn a little more about us, our (relatively short) history, and what we believe makes us slightly different from our competitors.
Independently Different
Hills Pet Shop is owned and run by Cheryl and Steven. We are a physical bricks-and-mortar retailer, and you can visit and buy pets and supplies from us at our premises in Ramsbottom. Our business has expanded online to cater to those who are not able to visit the store and still want to support our independent business.
Unlike the large online pet retailers in the UK (you can probably guess who they are!), which are owned, or part-owned, by private equity or venture capital investment companies, we are very proud to be an independent retailer. While this means we may not have the resources of our larger competitors, we continually reinvest back into the business, and are gradually able to increase the ranges we offer, as and when time, funds and space allow.
Everything in One Place
Again, unlike some of our larger competitors who have warehouses and offices in different parts of the country, everything we do is in one building. Everybody who picks up the phone, answers an email, responds to a message on Facebook, or serves in our shop, also works in the warehouse picking and packing. This means we’re all intimately acquainted with the products we sell, and there’s a very good chance that the person you speak to on the phone may be the very same person who packs and posts your order!
Hopefully this means that if something goes wrong (which at times it will – we’re human!), we should be able to fix it quickly – rather than just sending an email to a different department in a different part of the country and hoping it gets done!
Our Staff
We are extremely fortunate to have a fantastic team of dedicated people working here, all of whom are passionate pet owners! While the company is still owned and run by Cheryl and Steven, it simply would not survive without the hard work of our staff, who all share our commitment to offering the best possible service for our customers. We know we’re not perfect, but we promise to always try our best.
Our Customers
We know that our existence is only possible with the support of our fantastic customers (that’s you!). So we’d like to say a big thank you to all our customers, and hope that we’re able to continue serving you for many years to come. We love hearing from you, so if you have any questions, comments or suggestions, please do let us know!
Company History
1979 - The start…
Started back in 1979 at My Northern Pet Centre by John and Sylvia Taylor, who with their six children established a successful pet shop and wholesale business Northern Parrots from the very same premises we occupy today.
2017 and beyond....
In 2017, Cheryl and Steven took ownership of the shop and changed its name to Hills a reference to our surrounding countryside and also a family name. Hills Pet Shop is a truly family-owned business and you will often find one of our four children helping in the shop at weekends and school holidays. The children (and staff) love helping with all the animals, birds and fish and any visiting dogs gets plenty of attention and treats!
The first six months have been spent sprucing up the shop, getting to know all our customers and ensuring we have the best products available stocking popular brands including James Wellbeloved, Burns, Royal Canin, Lily's Kitchen, Kong, Komodo, Exo Terra, Biorb
We are still a relatively small team, but we’re proud of who we are and what we do. There are no plans to change how we operate, only to continue gradually improving the range of products we offer, and hopefully continue making our customers happy!